Meet Sylvia's Staff
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Felicia C
Felicia was born and raised in Buffalo, NY. At the age of 19, she joined the Marine Corps and served during Operation Iraqi Freedom in 2003. After returning to Buffalo, she attended Erie Community College (ECC), earning an associate degree in Substance Abuse and Mental Health Counseling. She later obtained a Bachelor’s degree in Social Work from Buffalo State. While pursuing her education, Felicia worked in the human services field, dedicating over 20 years to supporting individuals affected by HIV, domestic violence, mental health issues, substance use, veterans, youth, and formerly incarcerated individuals.
Felicia has been involved in serving the homeless population for the past 15 years, particularly through Code Blue emergency sheltering during the winter months. In 2023, she launched her own LLC and nonprofit organization aimed at providing resources, shelter, and stable housing to those in need. Felicia remains deeply committed to serving her community, continuing the legacy of her late grandmother, Sylvia Rodriguez, who was also a prominent community advocate. Through her nonprofit, Sylvia’s House Inc., Felicia plans to establish a shelter offering transitional and permanent housing for vulnerable populations.
In addition to her work, Felicia has served on various boards within the Hispanic community and is currently a member of the Pucho Olivencia Center and Gabriel Rodriguez Veterans Post 1928. Her dedication to helping those in need continues to inspire and drive positive change within the community.
Paul H
Paul Hinds holds a degree in Behavioral Science from Mercy College, New York, and a Business Degree from Columbia School of Business, New York, NY. His career spans several leadership roles, including managing multiple boarding houses and serving as the Executive Director of Positive Youth of Tomorrow Youth Services. Paul is also a member of the advisory board for Carnegie Hall’s social impact initiative and has been actively involved in serving the homeless community during Code Blue emergency shelters in recent years.
Currently, Paul serves as the Executive Director of Sylvia's House Inc . , a leading homeless shelter in Buffalo, NY. In this role, he spearheads housing initiatives, support services, and community reintegration programs for individuals and families experiencing homelessness. Under his leadership, Sylvia's House Inc . has significantly expanded its outreach, helping many residents transition to stable housing and employment. Paul is widely recognized for his strategic vision, compassionate leadership, and unwavering commitment to addressing homelessness through systemic solutions. His work continues to drive meaningful change in the Buffalo area and beyond.